Application Support Engineer

Job Description

Our client is one of the largest IT service providers for banking in Germany managing approximately 86.3 million accounts and 164,000 bank workstations across Volksbank und Raiffeisenbank, as well as around 100 private banks like Sparda-Bank and other companies. As a full-service provider and competence center for bank-related IT solutions, they offer a broad range of services, including app development, mainframe support, consulting, and migration projects, all while being a key part of the Cooperative Financial Network.

About the project

You will have the opportunity to join one of our current projects for one of Europe's leader in financial services solutions.

Your team

We are a team of more than 40 Application Support Engineers. At the moment, we are growing, looking forward in taking more responsibilities, hence the new opening. The team members are vibrant, proactive, and always there to help you.

Responsibilities

Drive Stability at Scale: Support the backbone of critical banking operations by ensuring system stability and performance through routine health checks, monitoring, and troubleshooting.

Resolve with Precision: Use your analytical mindset to investigate and solve incidents, perform root cause analyses, and contribute to long-term solution strategies.

Empower Financial Systems: Maintain and support key banking applications running on Linux and Oracle environments, ensuring continuous service availability.

Build Knowledge, Build Solutions: Contribute to improving documentation and internal standards by sharing insights and solutions with the team, enhancing collective expertise.

Collaborate in a Thriving Team: Join a dynamic team of 40+ support engineers, proactively collaborating and learning from experienced peers to take on more complex challenges.

Embrace Modern Support Tools: Leverage tools such as Graylog, SNMP, and Jira to manage incidents, track issues, and support operational excellence.

Qualifications

Must-have:

• 3+ years of experience in an application support or similar technical role
• Solid experience with Linux (Redhat), Shell scripting, and Oracle databases
• Strong troubleshooting and root cause analysis skills
• Business-level English (B2+)
• Excellent communication and attention to detail
• Self-driven with a willingness to learn and adapt to new technologies

Nice to have:

• Familiarity with Agree21 banking software
• Experience with monitoring tools (Graylog, SNMP)
• Knowledge of Jira and general ITIL best practices
• Understanding of incident management and RCA processes

Additional Information

At Accesa you can

Enjoy our holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion.

• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club.
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us.
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance.
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests.