Solutions Engineer SMB

Location

Remote (United States | Canada)

Employment Type

Full time

Location Type

Remote

Department

GTM

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The 1Password Solutions Engineering team is a valuable resource to our customers and fellow Go-to-Market team members. Our solutions engineers are well known and respected as experts on the product, a trusted advisor to our sales teams and customers, and a sought after resource for various types of customer calls. The team collaborates with Product, Marketing, Enablement, and Support, to create resources, provide training opportunities, and elevate the overall understanding of 1Password. We’re a kind, curious, approachable, and customer-focused team on a mission to drive the vision of 1Password forward.

As a Solutions Engineer for the SMB segment, you’ll be a trusted technical advisor, driving revenue growth, improving win rates, and accelerating deal velocity through strategic technical guidance. Partnering closely with Account Executives, you’ll position 1Password’s multi-product solution, spanning all three core offerings, to meet each customer’s needs, often through leading and managing proof-of-concept (POC) engagements that validate technical success criteria and support adoption.

You’ll navigate high-volume, fast-paced SMB sales cycles, uncovering opportunities to position the full product suite and applying frameworks like MEDDPICC to qualify opportunities, address requirements, and influence decision-makers. You’ll also support customers with compliance needs by responding to security questionnaires, RFP/RFI’s, and vendor registration requirements.

As a subject matter expert across all 1Password products, you’ll collaborate with Sales Enablement, Product, Marketing, and Customer Experience to create resources, enablement materials, and customer-facing content that drive adoption, improve close rates, and deliver measurable business impact.

What we're looking for:

• At least 2 years of experience in a technical customer-facing role (B2B SaaS, preferably in SMB segment or similar)

• Ability to communicate technical information clearly and confidently to a wide range of audiences, including non-technical stakeholders.

• Strong presentation, communication, and storytelling skills, making complex information sound simple and relevant.

• Detail-oriented with a strong sense of ownership and commitment to quality, even in high volume environments.

• Enthusiasm for learning, testing, and problem-solving. You are curious and dig in when a customer has a challenge.

• Strong time-management skills with the ability to effectively prioritize competing tasks and meet deadlines in a fast-paced, transactional sales environment with multiple concurrent opportunities and products.

• Proven ability to work independently and collaboratively in a fast-paced, remote-first team.

• Open to learning and able to adapt quickly in a fast-paced environment, working across multiple products and shifting priorities with a flexible and proactive mindset.

• Experience working with SaaS solutions is required; familiarity with the security space and related compliance frameworks (e.g., SOC 2, ISO 27001, GDPR) is strongly preferred.

• A growth mindset.

• Working knowledge of modern sales qualification frameworks (e.g., MEDDPICC) is preferred. Training and enablement will be provided to deepen expertise as part of ongoing development.

• Maintain expert-level technical and functional knowledge across all three 1Password core products, enabling you to effectively position integrated solutions..

• Bonus if you’ve used 1Password or another password manager before. Personal experience helps you hit the ground running.

What you can expect:

• Serve as the primary technical advisor for SMB sales opportunities within the Go-to-market team.

• Partner with Account Executives to deliver scalable, impactful, technical support throughout the sales cycle.

• Support fast-paced, high-volume sales cycle with concise, effective, technical guidance.

• Recommend and position tailored product solutions that align with SMB customer needs, goals, and common use cases.

• Partner with SMB reps to build their confidence in discussing product capabilities and navigating technical conversations, offering support and guidance as needed.

• Proactively identify potential technical risks in deals and collaborate with Product and Support teams to resolve them.

• Collaborate with Sales Enablement and Product Marketing to create and improve internal resources, such as objection handling guides, demo frameworks, and playbooks.

• Deliver product education to customers, such as videos or Guru cards, focusing on accessibility for non-technical or resource-contrained teams.

• Respond to vendor/risk assessments, RFP/RFI’s, and security questionnaires, and other technical documentation requests as needed.

• Represent the team at select industry events and company/team offsites (some travel may be required).

USA-based roles only: The annual base salary for this role is between $77,000 USD and $104,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $72,000 CAD and $98,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.

What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing
Maternity and parental leave top-up programs
Generous PTO policy
Four company-wide wellness days

Growth and future
Company equity for all full-time employees
Retirement matching program
Free 1Password account

Community
Paid volunteer days
Employee-led inclusion and belonging programs and ERGs
Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form_. For additional information see our_ Candidate Privacy Notice_._