Ui/UX Designer - PT Freelance - Americas

Role Overview

We’re seeking a UI/UX Designer to optimize internal tools for a law firm marketing company, focusing on improving the employee experience for call center teams. Your role will involve redesigning insurance-like systems, dashboards, client portals, and chatbot interfaces—ensuring intuitive workflows, reduced screen jumps, and efficient information display. This project prioritizes industrial UI/UX with a strong emphasis on data visualization and dashboard design.

Responsibilities

• Redesign internal tools (insurance systems, dashboards, portals, chatbots) to streamline employee workflows.
• Conduct user research with call center teams to identify pain points and opportunities for improvement.
• Create wireframes, prototypes, and high-fidelity mockups for complex data interfaces.
• Optimize information hierarchy and navigation to reduce cognitive load and screen jumps.
• Design data-rich dashboards with clear visualization principles.
• Collaborate with developers to ensure feasible, consistent implementations.
• Advocate for industrial UI/UX best practices (e.g., efficiency, error reduction).

Required Skills

• Proven UI/UX design experience, especially for internal/B2B tools (portfolio required).
• Expertise in Figma, Adobe XD, or Sketch (Figma preferred).
• Strong grasp of user-centered design for task-heavy, data-driven interfaces.
• Experience with dashboard design and data visualization.
• Ability to simplify complex workflows into intuitive interactions.
• Excellent communication skills to align with non-technical stakeholders.

Nice to Have

• Familiarity with HTML/CSS (to bridge design-dev handoffs).
• Background in call center tools, CRM systems, or legal/insurance tech.
• Knowledge of accessibility standards (WCAG).