Technology Director

Technology Director

As Technology Director, you will be responsible for defining and executing the organisation’s technology vision. You will lead engineering, development, data, and product technology teams, ensuring that the company’s digital platforms are highly scalable, secure, innovative, and commercially aligned with business goals.

The ideal candidate is both strategic and hands-on — a visionary who can architect future-proof systems while empowering teams to execute with pace and precision.

Key Responsibilities

Strategic Leadership

• Define and deliver the long-term technology roadmap across e-commerce, app development, retail integrations, AI, and future platform opportunities.

• Act as a strategic partner to the CEO and leadership team, using technology as a competitive growth lever.

• Lead digital transformation initiatives to support international expansion, omnichannel integration, and customer experience excellence.

Technology Ownership

• Oversee the architecture, performance, and development of the core e-commerce platform (Magento 2 / headless commerce) and mobile app ecosystem.

• Drive AI innovation (personalisation, recommendations engine, automation, predictive analytics, generative AI capabilities).

• Ensure interoperability across systems (ERP, CRM, OMS, WMS, payment systems, retail POS).

Operational Excellence

• Implement robust engineering principles, DevOps practices, and CI/CD pipelines to ensure speed, stability, and reliability.

• Lead infrastructure decisions across cloud environments (AWS/GCP), cybersecurity, data governance, and compliance.

• Own disaster recovery, infrastructure resilience, and regulatory standards.

Data & AI Strategy

• Oversee data platforms, analytics, machine learning models, and data governance frameworks.

• Embed data-driven decision-making across the organisation, enabling commercial, product, and marketing teams with actionable insights.

Team & Culture

• Build and lead a world-class engineering and product organisation.

• Foster a high-performance culture focused on innovation, accountability, speed, and technical excellence.

• Attract, develop, and retain top engineering, AI, and product talent.

Key Skills & Experience

• Proven experience as a CTO, VP of Engineering or Technology Director in a high-growth e-commerce or consumer-facing digital business.

• Deep technical expertise spanning:

◦ E-commerce architecture (Magento, headless, APIs, microservices)

◦ Mobile app ecosystems (React Native, Flutter, Swift/Kotlin)

◦ AI & Machine Learning(recommendation engines, LLMs, automation)

◦ Cloud infrastructure (AWS/GCP/Azure)

◦ Data engineering & analytics platforms

• Strong commercial acumen: understands how to drive profit, conversion, retention, and CLV through technology.

• Experience leading large technical teams (in-house + outsourced) across multiple disciplines and geographies.

• Track record of delivering digital transformation, platform scalability, and innovation at pace.

• Robust knowledge of cybersecurity, compliance, and data protection legislation (GDPR, PCI DSS).

Philosophical Traits & Leadership DNA

• Visionary Technologist – sees the future and builds for scale, not just for now.

• Commercially Oriented – understands technology is a growth engine, not a cost centre.

• Hands-On Strategic Leader – blends architecture-level thinking with a willingness to dive deep when needed.

• Innovative & Curious – stays ahead of technological shifts, particularly in AI and customer engagement.

• Builder of People & Culture – committed to developing others and building a best-in-class engineering organisation.

What Success Looks Like

• Technology acts as a revenue growth multiplier.

• Scalable, high-performance platforms that support expansion.

• Rapid execution with minimal tech debt and high system reliability.

• A culture of innovation, speed, and technical excellence.

• AI and automation integrated across the organisation for competitive advantage.