Technical Program Manager II - PERM ARG/MEX

The Opportunity

A mission-driven product company is seeking a proactive Technical Program Manager II with a passion for leading Product and Technology initiatives from concept to launch. This position reports to the Sr. Director of Program & Operations as part of the Program Delivery team, and collaborates closely with teams across Product & Technology to deliver strategic goals.

The ideal candidate is a skilled facilitator with a process improvement mindset and a positive attitude. We're looking for someone with a strong technical program management background, especially in coordinating cross-functional agile teams and delivering complex initiatives.

What You’ll Do

• Act as the bridge between teams in multiple time zones, working closely with Product, Engineering, InfoSec, and Legal to drive the end-to-end delivery of initiatives and programs.
• Ensure all work is represented in Jira and aligned with product and technology standards. Track and communicate progress against milestones. Coordinate dependencies, plan releases, and resolve blockers.
• Proactively identify and mitigate risks, remove obstacles, and escalate when needed.
• Manage a variety of complex, cross-functional programs and lead the planning and execution of high-impact initiatives.
• Maintain roadmaps in close collaboration with Engineering and Product leaders.
• Monitor team capacity and provide impact analysis on changing priorities.
• Lead Agile/Scrum teams, including stand-ups, sprint planning, and retrospectives.
• Create and maintain detailed release plans and project playbooks.
• Champion operational change and influence teams to adopt process improvements.
• Help evolve program management practices and ensure alignment between Product, Technology, and business teams.

What We’re Looking For

• Program Management Experience: 2–5 years of experience in program management within software delivery teams.
• Process Knowledge: Familiarity with Agile SDLC and software development lifecycles. Comfortable working with limited data and evolving requirements. Experience constructing and managing release plans across teams. Jira administration experience is a bonus.
• Product & Tech Acumen: Strong understanding of technology ecosystems and system integrations. Able to navigate competing priorities and propose trade-offs.
• Collaboration: Proven ability to work cross-functionally, build relationships, and drive teams toward shared goals.
• Communication: Excellent written and verbal communication, with the ability to convey complex ideas clearly to technical and non-technical audiences. Experience across time zones is a plus.
• Leadership: Experience leading large-scale programs with a focus on quality, delivery, and strategic impact.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2–5 years of technical program management experience.
• Scrum Master Certification, PMI-ACP, or PMP is a plus.

Why Join This Team?

You’ll be joining a fast-moving and passionate group of subject matter experts, data scientists, and technologists tackling meaningful problems in the financial services space. This is an opportunity to make a real impact in building ethical, human-centered technology that improves digital engagement for users, especially in sensitive areas like financial recovery and inclusion.

Work-Life Benefits

• Unlimited PTO
• Medical benefit contributions in line with local regulations and employment type

Diversity & Inclusion Commitment

We’re committed to building a diverse and inclusive team. Different perspectives lead to stronger solutions, and we value individuals from all backgrounds. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.