Staff Technical Account Manager

Location: Remote

Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m. U.S. Eastern or Central Time

Travel: Up to 15%

Why This Opportunity

Help some of the world's most sophisticated SaaS customers maximize the value of a complex, enterprise platform.

This is a highly technical, customer-facing role where you'll serve as a trusted advisor to engineering leaders, architects, data teams, and executives. You'll combine deep technical expertise with strategic thinking to guide long-term customer success, resolve complex technical challenges, and influence the evolution of both the product and customer architecture.

About the Company

We're a venture-backed SaaS company helping organizations manage customer data responsibly across modern digital ecosystems. Our platform enables enterprises to govern consent, preferences, and data usage, helping teams deliver personalized customer experiences while meeting evolving privacy and regulatory requirements.

Our fully remote team values technical excellence, ownership, curiosity, and collaboration as we help customers solve increasingly complex data and AI challenges.

Why This Role Matters

Enterprise environments are constantly evolving, introducing new integrations, architectural decisions, and operational risks.

You'll help customers anticipate those challenges before they become production issues, providing technical leadership throughout the customer lifecycle. Your work will directly improve customer success, influence product direction, support commercial growth, and strengthen long-term strategic partnerships.

What You'll Do

• Own the long-term technical success of a portfolio of strategic enterprise customers.
• Build trusted relationships with engineering, architecture, security, data, AI/ML, and executive stakeholders.
• Lead recurring technical reviews, implementation planning sessions, and strategic roadmap discussions.
• Evaluate customer architectures, integrations, authentication models, and data flows to identify opportunities for improved reliability and scalability.
• Lead complex technical escalations involving multiple internal teams, coordinating engineering, product, support, sales, and customer stakeholders through resolution.
• Investigate production issues by analyzing application behavior, error rates, latency, integrations, and infrastructure.
• Translate technical findings into clear recommendations for both engineering teams and executive audiences.
• Develop technical success plans that increase platform adoption, improve implementation quality, and support long-term customer growth.
• Partner with commercial teams by identifying technical risks, renewal considerations, and expansion opportunities.
• Identify recurring customer challenges and advocate for product improvements with Product and Engineering teams.
• Mentor Technical Account Managers and Support Engineers through technical coaching, troubleshooting, and customer communication.

Who We're Looking For

Must Have

• 8+ years of progressively advanced experience in technical, customer-facing, post-sales SaaS roles, with strong expertise across at least four of the following five technical domains:
  • Client-side web technologies
  • Server-side application development
  • Networking
  • Cloud infrastructure
  • APIs and integrations
• Strong knowledge of HTML, CSS, and JavaScript, with the ability to investigate browser behavior, debug frontend issues, and communicate findings to engineering teams.
• Experience reading and troubleshooting server-side JavaScript, along with familiarity with authentication systems, data stores, asynchronous processing, queuing systems, and scheduled jobs.
• Solid understanding of networking fundamentals and their impact on application performance, connectivity, and troubleshooting.
• Experience working with cloud platforms such as AWS, Azure, or Google Cloud, including an understanding of cloud architecture and operational tradeoffs.
• Strong understanding of REST APIs, integration patterns, authentication, and API troubleshooting.
• Proven experience managing technical relationships with large enterprise customers throughout post-sales engagements.
• Ability to connect technical recommendations to measurable business outcomes, including adoption, renewals, expansion opportunities, and ROI.
• Experience proactively identifying technical risks and leading complex production incidents through resolution.
• Excellent written and verbal communication skills, with the ability to communicate effectively with engineers, architects, and executive stakeholders.
• Strong analytical and systems-thinking skills, with the ability to investigate ambiguous technical problems across multiple interconnected systems.
• Comfortable working independently in a fully remote environment while maintaining strong collaboration across distributed teams.
• Bachelor's degree in Computer Science, Information Systems, Data Science, or equivalent professional experience.
• Availability to work Monday through Friday, 9:00 a.m.–5:00 p.m. U.S. Eastern or Central Time, with up to 15% travel.

Nice to Have

• Experience supporting data platforms, AI/ML infrastructure, data governance, or modern data architectures.
• Experience managing strategic relationships with Fortune 500 or similarly large enterprise customers.
• Experience with TypeScript.
• Familiarity with project management tools such as Linear, Jira, or Asana.
• Knowledge of privacy and compliance frameworks including GDPR, CPRA, the EU AI Act, HIPAA, or similar regulations.
• Experience using observability and log analysis platforms such as Datadog to investigate production issues.

Tools & Technologies

Client-Side

• HTML
• CSS
• JavaScript

Server-Side

• JavaScript
• TypeScript
• Authentication
• Data stores
• Queuing systems
• Scheduled jobs

APIs & Integrations

• REST APIs
• API troubleshooting
• Integration architecture
• Networking fundamentals

Cloud & Infrastructure

• AWS
• Azure
• Google Cloud Platform
• Terraform

Observability

• Datadog
• Log monitoring
• Service diagnostics

Collaboration

• Linear
• Jira
• Asana

Why You'll Enjoy Working Here

• Partner with enterprise customers solving complex challenges involving data governance, AI, and privacy.
• Influence product strategy by bringing customer insights directly to Product and Engineering.
• Work in a highly autonomous environment where technical leadership is valued.
• Collaborate with experienced colleagues across Engineering, Product, Sales, and Customer Success.
• Enjoy a fully remote culture with opportunities for in-person team events and ongoing professional development.

Compensation & Benefits

• Equity participation.
• Flexible paid time off.
• Parental leave.
• 401(k) matching.
• Medical, dental, and vision coverage.
• Co-working and monthly meal stipends.

Ready to Apply?

If this opportunity aligns with your skills and career goals, we'd love to hear from you. You don't need to meet every preferred qualification to make a meaningful impact—we encourage you to apply if you believe you're a strong fit for the role.