Staff Technical Account Manager - Remote - US Only

# Staff Technical Account Manager

Location: Remote

Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m., U.S. Eastern or Central time

Travel: Up to 15%

## Why This Opportunity

Bring your technical depth into a role where you can influence enterprise architecture, customer outcomes, and product direction.

You'll own the long-term technical strategy for a portfolio of high-revenue, strategic SaaS accounts. Your work will range from investigating complex incidents to helping senior customer leaders plan multi-year data and privacy initiatives.

## About the Company

This investor-backed SaaS company helps enterprises manage how customer data is used across connected systems. Its software supports consent, preferences, and data-use policies so organizations can advance AI, personalization, and customer growth responsibly.

The fully remote team serves large enterprises and growing businesses. Curiosity, ownership, and technical rigor guide its work across data governance, privacy, and AI.

## Why This Role Matters

Enterprise customers need their software integrations to remain reliable as their systems and business priorities change.

You'll help customers identify architectural risks early, resolve issues across multiple systems, and turn business objectives into practical technical plans. Your recommendations will also inform product improvements and give commercial teams a clear view of account health, renewal risks, and expansion opportunities.

## What You'll Do

- Own technical account health. Guide strategic customers throughout their lifecycle, partnering with engineering, digital, data, security, and executive leaders on long-term implementation decisions.

- Keep customers informed and moving forward. Lead weekly technical check-ins, quarterly technical business reviews, and twice-yearly roadmap discussions to address blockers, changes, and priorities.

- Prevent production issues. Review post-implementation architecture, integrations, data flows, authentication, and infrastructure. Recommend reliability improvements and coordinate remediation with Support Engineering.

- Resolve complex escalations. Take responsibility for high-impact incidents that span multiple days and teams, coordinating Engineering, Product, Sales, Support Engineering, and executive stakeholders.

- Turn monitoring data into clear explanations. Investigate error rates, latency, and integration health, connecting findings across systems to explain what happened and what needs to change.

- Build shared technical success plans. Translate customer goals into adoption roadmaps that deepen feature usage, strengthen implementations, and reveal relevant expansion opportunities.

- Inform renewal and expansion decisions. Help Sales understand technical risks, business value, and opportunities through evidence-based account guidance.

- Improve the product across accounts. Identify recurring technical problems and advocate for product investments with Product and Engineering.

- Develop your peers. Mentor Technical Account Managers and Support Engineers in complex troubleshooting, customer engagement, and clear technical communication.

## Who We're Looking For

### Must Have

- 8+ years of increasingly advanced experience in highly technical, customer-facing, post-sales SaaS roles, with strong familiarity in at least four of the five technical areas listed below:

- Client-side development: Strong command of HTML/CSS and hands-on experience reading and debugging JavaScript, diagnosing website behavior, and discussing findings with technical teams.

- Server-side development: Ability to read and debug server-side JavaScript and work with data stores, queuing systems, cron jobs, and authentication patterns.

- Networking: Understanding of networking fundamentals and their effects on application behavior, connectivity, and troubleshooting.

- Cloud infrastructure: Familiarity with cloud infrastructure, related tooling, and architectural tradeoffs. Examples include AWS, GCP, Azure, and Terraform.

- APIs: Ability to assess API design patterns, troubleshoot integrations, debug issues, and recommend improvements.

- Strategic account ownership: Experience leading technical relationships with major customers and working with data engineering, governance, AI/ML, architecture, and executive stakeholders.

- Commercial judgment: Ability to connect technical recommendations to business value, ROI, renewals, and expansion, while maintaining a technical advisory focus.

- Proactive risk and incident management: Ability to identify risks before they affect customers and carry lengthy, complex escalations through to resolution.

- Clear communication: Ability to move between detailed engineering discussions and concise executive updates, including explaining how technical risks affect revenue.

- Structured problem-solving: Ability to investigate ambiguous issues through experimentation, pattern recognition, and systems thinking.

- A bachelor's degree in Information Systems, Data Science, Computer Science, or equivalent experience.

- Availability for 9:00 a.m.–5:00 p.m. U.S. Eastern or Central hours, Monday–Friday, and up to 15% travel.

### Nice to Have

- Experience supporting data infrastructure, AI/ML pipelines, data platforms, or data governance.

- Experience managing technical relationships with Fortune 500 accounts.

- Experience with TypeScript.

- Familiarity with ticketing or project management systems such as Linear, Asana, or Jira.

- Knowledge of GDPR, CPRA, the EU AI Act, and sector-specific frameworks such as HIPAA, including how privacy and compliance relate to AI, personalization, and first-party data activation.

- Experience using log monitoring tools such as Datadog to investigate issues across services.

## Tools & Technologies

The core technical requirement is familiarity with at least four of the five areas above. Named cloud and workflow tools are examples; they are not all individually required.

- Client-side: HTML, CSS, JavaScript

- Server-side: JavaScript, TypeScript, data stores, queuing systems, cron jobs, authentication

- Connectivity & integrations: Networking fundamentals, APIs

- Cloud & infrastructure: AWS, GCP, Azure, Terraform

- Observability: Log monitoring and service investigation tools, such as Datadog

- Ticketing & project management: Linear, Asana, Jira

## Why You'll Enjoy Working Here

- Meaningful technical work: Help enterprises solve practical challenges involving responsible data use, AI, and privacy.

- Autonomy and growth: Take ownership of initiatives and contribute to the direction of a growing company through varied, cross-functional work.

- Collaborative culture: Work with colleagues who value mutual support, shared learning, and work-life balance.

- Community and well-being: Participate in volunteer opportunities, educational programs, and initiatives supporting inclusion, well-being, and social impact.

- Equal opportunity: The company welcomes a diverse workforce and is committed to equitable hiring and employment practices across race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Qualified applicants with arrest or conviction records are considered as required by law.

## Compensation & Benefits

- U.S. pay range: $180,000–$195,000 USD. This range applies to Tier 1 labor markets, including the San Francisco Bay Area and New York City. Pay may vary in other markets and depends on experience, education, skills, location, and qualifications assessed during interviews.

- Employee equity

- Flexible paid time off

- Parental leave

- 401(k) matching

- Comprehensive medical, dental, and vision coverage

- Co-working and monthly meal stipends

## Ready to Apply?

If this opportunity aligns with your skills and career goals, we'd love to hear from you. You don't need to meet every preferred qualification to make a meaningful impact—we encourage you to apply if you believe you're a strong fit for the role.