Sr Salesforce Platform Developer (Backend & API Specialist) - Part-time - WW

Role Summary:
We are seeking an experienced Senior Salesforce Platform Developer to architect, develop, and implement the backend of our core operational system on the Salesforce platform, leveraging Sales Cloud and Service Cloud capabilities. This role is pivotal in building advanced business logic, complex automation, integrations with external systems (like Tripletex), and crucially, designing and developing robust, secure, and scalable APIs. These APIs will be consumed by our external client and worker portals (built on WordPress or a custom JS framework) to manage interactions, often by creating and updating Case records for contractors.

Key Responsibilities:

• Design, develop, test, and deploy high-quality, scalable custom solutions using Apex (Triggers, Batch, Queueable, Schedulable), Flows, and other Salesforce technologies within Sales Cloud and Service Cloud environments.
• Architect, build, and maintain secure and efficient RESTful APIs on the Salesforce platform to enable seamless integration with the external portal. This includes endpoints for creating, reading, updating, and deleting records, with a strong focus on Case management for contractor interactions originating from the portal (e.g., for requirements like WM-008 RUH submission, WM-009 Clothing Request, CL-016 Client Project Updates/Needs if routed as Cases).
• Implement complex business logic and automation using Apex and Salesforce Flow to meet requirements outlined in our Master Requirement Tracker (e.g., TM-001a, AB-001, TM-003). This includes configuring and customizing Case management processes, assignment rules, and entitlements where applicable.
• Develop and customize internal Salesforce user interfaces using Lightning Web Components (LWC) where appropriate for admin/internal staff efficiency, especially within Service Console.
• Build and maintain integrations with third-party systems (e.g., Tripletex, e-signature solutions) using Salesforce APIs and integration best practices.
• Collaborate closely with the Frontend Portal Developer(s) to define API contracts, ensure data integrity, and troubleshoot integration issues, particularly around Case creation and status updates.
• Define and implement security measures for APIs and data access (e.g., OAuth, Connected Apps, permission sets) ensuring appropriate visibility to Case data.
• Write comprehensive unit tests, ensure code quality, performance, and adherence to governor limits.
• Troubleshoot and resolve complex technical issues within the Salesforce platform, including those related to Service Cloud features.
• Manage deployments using Salesforce DX, change sets, or other CI/CD tools.

Required Skills & Experience:

• 7+ years of hands-on Salesforce development experience.
• Strong experience with Salesforce Service Cloud, including Case management, Email-to-Case, Web-to-Case, and related automation (Assignment Rules, Escalation Rules, Entitlements). Experience with Sales Cloud is also beneficial.
• Extensive experience designing, building, and securing Salesforce REST APIs. Experience with SOAP APIs is a plus.
• Proficiency in Apex (Triggers, Batch, Queueable, Schedulable, Controllers, API development).
• Strong understanding of Salesforce Flow for complex automation.
• Experience with Lightning Web Components (LWC) for internal Salesforce UI.
• Solid understanding of Salesforce security model, authentication (OAuth 2.0), Connected Apps, and API security best practices.
• Deep knowledge of Salesforce data modeling (especially around Account, Contact, Case objects), SOQL, SOSL, and governor limits.
• Experience with Salesforce DX, VS Code, and version control systems (e.g., Git).
• Proven ability to translate business requirements into robust technical solutions and API designs.
• Excellent communication skills, with the ability to collaborate effectively with frontend developers.
• Salesforce Platform Developer II certification is highly desirable. Salesforce Certified Service Cloud Consultant and/or Salesforce Certified Integration Architecture Designer are strong plusses.