SaaS Platform Developer for Multi-Tenant Business Solutions

Role Overview

We are looking for a skilled SaaS Platform Developer to create a comprehensive cloud-based, multi-tenant solution tailored for local businesses like restaurants, salons, and gyms. This platform will enable businesses to manage loyalty programs, appointment bookings, and customer support through a unified dashboard, with each tenant having a customized space within a shared codebase.

Responsibilities

• Develop a robust multi-tenant backend with a focus on clean architecture and strong API design.
• Implement a configurable loyalty engine to handle points-based rewards, referral bonuses, and tiered membership levels per tenant.
• Create an intuitive appointment scheduling system that allows customers to book time slots, receive reminders, and enables businesses to manage capacity and staff calendars.
• Integrate AI chatbots to automate customer interactions, including answering questions, recommending rewards, and handling routine support tasks.
• Design and develop a merchant dashboard and a responsive customer web app that consolidates booking, loyalty, and chatbot features.
• Build a super-admin panel for managing subscriptions, usage analytics, and white-label branding.
• Provide comprehensive documentation, seed data, and deployment scripts to facilitate easy staging and production setups.

Required Skills

• Proven experience in developing SaaS products with multi-tenant architecture.
• Expertise in API development and cloud computing.
• Proficiency in PHP, website design, HTML, and graphic design.
• Strong background in AI development and AI model implementation.
• Familiarity with AI chatbot integration and calendar systems.

Nice to Have

• Experience with QR code systems for loyalty tracking.
• Knowledge of multilingual AI chatbot features and social media integrations such as WhatsApp and Instagram DM.
• Understanding of voice AI capabilities and their application in customer support.