Actively recruiting / 14 applicants
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Jane Cervantes, RecruiterRole Overview
We are looking for a skilled SaaS Platform Developer to create a comprehensive cloud-based, multi-tenant solution tailored for local businesses like restaurants, salons, and gyms. This platform will enable businesses to manage loyalty programs, appointment bookings, and customer support through a unified dashboard, with each tenant having a customized space within a shared codebase.
Responsibilities
- Develop a robust multi-tenant backend with a focus on clean architecture and strong API design.
- Implement a configurable loyalty engine to handle points-based rewards, referral bonuses, and tiered membership levels per tenant.
- Create an intuitive appointment scheduling system that allows customers to book time slots, receive reminders, and enables businesses to manage capacity and staff calendars.
- Integrate AI chatbots to automate customer interactions, including answering questions, recommending rewards, and handling routine support tasks.
- Design and develop a merchant dashboard and a responsive customer web app that consolidates booking, loyalty, and chatbot features.
- Build a super-admin panel for managing subscriptions, usage analytics, and white-label branding.
- Provide comprehensive documentation, seed data, and deployment scripts to facilitate easy staging and production setups.
Required Skills
- Proven experience in developing SaaS products with multi-tenant architecture.
- Expertise in API development and cloud computing.
- Proficiency in PHP, website design, HTML, and graphic design.
- Strong background in AI development and AI model implementation.
- Familiarity with AI chatbot integration and calendar systems.
Nice to Have
- Experience with QR code systems for loyalty tracking.
- Knowledge of multilingual AI chatbot features and social media integrations such as WhatsApp and Instagram DM.
- Understanding of voice AI capabilities and their application in customer support.