Remote - Cloud DevOps / Infra Engineer - Perm - US timezone

Key Qualifications:

• AWS & Kubernetes Operational Experience:
• Practical experience with AWS cloud environments.
• Familiarity with basic operations and maintenance of Kubernetes/EKS clusters.
• Understanding of ingress and Kong setting.
• Familiarity with common monitoring tools such as Prometheus, ElasticSearch, Kibana, and Grafana.
• Ability to use Kubectl for service health checks and basic problem diagnosis.
• Troubleshooting Capability:
• Ability to quickly identify and resolve service disruptions.
• Capable of performing troubleshooting steps based on existing documentation and runbooks.
• Communication Skills:
• Clear written and verbal communication skills for effective issue handovers and status updates.

Core Responsibilities:

• Service Monitoring & Health Checks:
• Monitor services running on AWS Cloud and on-prem devices to ensure their healthy status.
• Perform routine health checks and identify potential issues.
• Problem Diagnosis & Resolution:
• Respond to alerts and conduct initial diagnosis of service failures.
• Execute troubleshooting steps according to operational runbooks to restore service.
• Collaboration & Handoff:
• Collaborate with internal teams on operational matters.
• Clearly document problem resolution processes and status for seamless handovers.

*This role is required to be on-call for internal tech support (10-12 hours shift)