Senior Project Manager (Performance Marketing Operations)

Why This Opportunity

Join a growing performance marketing agency where you'll take ownership of the operational engine that keeps client work moving.

This is a long-term role for someone who enjoys bringing order to complexity. You'll coordinate projects from kickoff through delivery, improve internal systems, and ensure both clients and internal teams always know what happens next. If you thrive on organization, proactive communication, and continuous process improvement, you'll have a significant impact on how the agency operates.

About the Company

We're a fast-growing performance marketing agency that helps clients execute and optimize digital marketing initiatives. As our client portfolio grows, we're investing in stronger operational processes to ensure projects stay organized, deadlines are met, and teams can focus on delivering exceptional results.

Why This Role Matters

You'll become the operational owner behind multiple client engagements.

Rather than simply tracking tasks, you'll proactively coordinate people, timelines, assets, and deliverables—keeping projects moving forward, identifying bottlenecks early, and ensuring nothing falls through the cracks. Your work will directly improve team efficiency, client communication, and delivery quality across the business.

What You'll Do

• Own the operational coordination of client projects from onboarding through ongoing account management.
• Lead client onboarding logistics by gathering information, requesting assets, coordinating internal handoffs, and tracking project progress.
• Monitor client communication channels, including Slack and shared documents, ensuring requests are acknowledged, routed, and resolved promptly.
• Maintain visibility into outstanding requests, approvals, deliverables, and upcoming deadlines across multiple client accounts.
• Build and continuously improve standardized operating procedures for recurring deliverables, onboarding workflows, reporting, audits, and campaign execution.
• Establish realistic project timelines by understanding the work required and advocating for schedules that maintain quality.
• Monitor team capacity and workload using project management tools, identifying resource constraints and scheduling conflicts before they impact delivery.
• Own and optimize the agency's project management system, improving task organization, assignment workflows, time tracking, and overall usability.
• Incorporate AI tools into operational workflows to improve efficiency and consistency.
• Draft clear, professional client communications requesting assets, approvals, or additional information.
• Ensure every client request receives appropriate follow-up and reaches completion.
• Work independently to solve operational challenges, even when processes are still evolving.

Who We're Looking For

Must Have

• 6+ years of professional experience in project management, operations, account management, or delivery management, with significant ownership of client-facing projects and operational execution.
• Experience coordinating multiple concurrent client engagements, balancing competing priorities while maintaining high attention to detail.
• Proven ability to manage project timelines, deliverables, dependencies, and stakeholder communication from initiation through completion.
• Working knowledge of digital or performance marketing environments, allowing you to quickly understand campaign workflows, terminology, and client needs.
• Experience using project management platforms such as ClickUp or similar tools to organize work, manage resources, and track project progress.
• Comfortable using AI productivity tools (such as Claude or similar platforms) as part of day-to-day operational workflows.
• Strong written communication skills, with experience communicating directly with clients through email, Slack, or similar collaboration platforms.
• Demonstrated ability to establish priorities, make independent decisions, and proactively resolve operational issues without waiting for detailed direction.
• Comfortable working in fast-moving environments where priorities and responsibilities evolve over time.

Nice to Have

• Experience within a performance marketing, digital marketing, advertising, or agency environment.
• Familiarity with creative production workflows and marketing asset delivery timelines.
• Experience designing or improving operational processes and internal documentation.
• Background supporting client onboarding or implementation projects.
• Experience managing resource planning or team capacity across multiple projects.

Tools & Technologies

Project Management

• ClickUp
• Task management
• Resource planning
• Timeline management
• Time tracking

Communication

• Slack
• Google Docs
• Email

AI & Productivity

• Claude
• AI-assisted workflow automation

Marketing Operations

• Client onboarding
• Campaign coordination
• Asset management
• Process documentation
• Workflow optimization

Why You'll Enjoy Working Here

• Join a long-term, stable role with meaningful ownership.
• Work across a variety of client accounts and operational initiatives.
• Help shape and improve how the organization operates as it grows.
• Enjoy significant autonomy while working closely with leadership.
• Contribute beyond project coordination by building scalable operational systems.

Ready to Apply?

If this opportunity aligns with your skills and career goals, we'd love to hear from you. You don't need to meet every preferred qualification to make a meaningful impact—we encourage you to apply if you believe you're a strong fit for the role.