IT Project Manager - FT Freelance - Worldwide

Role Overview

We are a dynamic Series A AI startup with a distributed team of 120 members, seeking an experienced IT Manager to lead and scale our technology infrastructure. This role is ideal for someone who excels in fast-paced environments and is eager to establish robust IT foundations that support rapid organizational growth.

Responsibilities

Systems Administration & Management

• Administer and optimize our core technology stack, including Google Workspace/G Suite, Notion, Slack, and Rippling.
• Manage user provisioning, deprovisioning, and access controls across all platforms to ensure smooth operations.
• Implement and maintain SSO/SAML integrations and oversee identity management processes.
• Own and streamline IT onboarding and offboarding processes for new hires and departures.

Security & Compliance

• Develop and enforce comprehensive security policies and best practices to safeguard company data.
• Manage device management and endpoint security solutions to protect against vulnerabilities.
• Implement data loss prevention (DLP) strategies to minimize risks.
• Ensure SOC 2 readiness and maintain up-to-date compliance documentation.
• Conduct regular security audits and access reviews to identify and mitigate potential threats.

Infrastructure & Operations

• Design scalable IT processes that can accommodate 2-3x growth in the organization.
• Create and maintain detailed IT documentation, runbooks, and a knowledge base for reference.
• Manage vendor relationships and oversee software procurement to ensure optimal value.
• Oversee the budget for IT tools and subscriptions, ensuring cost-effectiveness.
• Implement automation to reduce manual tasks and improve efficiency.

Support & Enablement

• Provide tier 2/3 support for escalated technical issues, ensuring timely resolution.
• Develop self-service resources and training materials to empower users.
• Collaborate with the People team on the technology aspects of the employee experience.
• Support our distributed team with solutions that are considerate of different time zones.

Required Skills

• Proven experience in managing IT infrastructure and services.
• Strong knowledge of Google Workspace/G Suite, Notion, Slack, and Rippling.
• Expertise in implementing SSO/SAML integrations and identity management.
• Experience in developing and enforcing security policies and best practices.
• Familiarity with SOC 2 compliance and related documentation.

Nice to Have

• Experience with device management and endpoint security solutions.
• Background in designing scalable IT processes for growing organizations.
• Ability to manage vendor relationships and handle software procurement.
• Experience in creating self-service resources and training materials.