Creative Operations Manager

Creative Operations Manager
About DUER
DUER is a Vancouver-based performance jeanswear and lifestyle apparel brand. We created a
new category — Performance Denim — jeans engineered with stretch, natural fibres, and
versatility for bike rides, the office, and everything in between. We sell across wholesale,
ecommerce, and a growing network of owned retail stores in Canada, the U.S., and the UK/EU.
About the Role
The Creative Operations Manager is the backbone of DUER's Creative Team. This role owns
the processes, tools, and coordination that keeps creative production running at the standard
the brand demands: on time, on budget, and without friction. This role reports to the Senior
Manager, Integrated Brand Marketing and works closely with the Art Director.
Sitting at the intersection of creative production, project management, and cross-functional
operations, this is a pivotal hire for a small, fast-moving team. The right person thrives in a
growth environment, has a bias for getting things done, and creates the systems that allow
great creative work to scale.
Key Responsibilities
Creative Operations Management
• Manage the end-to-end creative production process from scoping, brief review, and
workback planning through to final asset delivery across brand campaigns, new store
openings, wholesale sell-in, and ad-hoc requests, using project management best
practices, tools, and AI to track priorities, milestones, and deliverables.
• Act as the primary liaison between the Creative Team and internal stakeholders
(Marketing, Product, E-commerce, Retail, Wholesale) to clarify briefs, manage
expectations, and communicate status updates.
• Manage day-to-day Creative Team administration such as scheduling key review
meetings, processing invoices, and coordinating print jobs.
• Maintain the Digital Asset Management (DAM) system and oversee final asset delivery
to ensure all brand assets are organized, tagged, and accessible to relevant
stakeholders.
• Establish clear ways of working with Creative, Marketing, and E-commerce Teams
while continuously improving workflows, processes, templates, SLAs, and QA
checklists.
Resource Planning
• Build clear visibility into the Creative Team's budget, workload, and capacity by
developing the tools, views, and cadences needed to assign, track, and manage
resources on a weekly basis.
• Lead weekly Creative Team standups to assign, prioritize, and track all active and
upcoming work across in-house and freelance resources.
• Provide regular capacity and budget reporting to the Art Director and Senior Manager,
Integrated Marketing, proactively flagging risks and building seasonal roadmaps that
outline recommended resourcing for the next two to three seasons.
• Build and maintain a pipeline of freelance and external resources (photographers,
videographers, re-touchers, designers, copywriters, etc.) to support production at
scale.
• Make data-backed decisions about when and how to supplement with freelance
resources or make headcount recommendations.
Brand Project Coordination
• Lead the implementation planning of key brand projects with broad cross-functional
impacts such as product name changes, packaging refreshes, and visual brand
language updates.
• Manage the end-to-end creation of the Spring/Summer and Fall/Winter wholesale
catalogues and sell-in collateral, coordinating across Creative, Sales, Marketing, and
Product Teams to plan work, gather inputs, and execute in time for sales conferences
and tradeshows.
What You Bring
Required Experience
• Experience: 5+ years in creative operations, brand project management, or a related
field ideally within an agency, consulting, or start-up environment. Proven track record
managing a variety of projects from start to finish across: campaigns, events, retail,
catalogues, and brand projects.
• Project management: Resourceful and highly organized with the ability to manage
multiple workstreams simultaneously, navigate competing priorities and incomplete
information, and keep work moving without losing momentum.
• Systems & Process implementation: Comfortable building structure and improving
ways of working in an organization that is scaling. Demonstrated experience
implementing the tools, workflows, and processes needed to effectively manage
projects and plan resourcing.
• Technical proficiency: Proficient in Asana or a comparable project management
platform, with working knowledge of the Adobe Creative Cloud ecosystem and Figma.
Required Skills
• Communication: Communicates fluently across creative, marketing, and business
stakeholders, translating between priorities and preventing surprises before they
happen.
• Structured operator: Brings order to ambiguity by building clear timelines, milestones,
processes, and ownership while knowing when to set the playbook aside and just get
things done when necessary.
• Deeply curious: Asks why before executing: seeks to understand brand strategy,
audience, and campaign objectives, and challenges unclear briefs or unstated
assumptions appropriately.
• Decision facilitation: Spots gaps, risks, and inconsistencies that others miss,
surfacing trade-offs before they become problems and improving the quality of
decisions across teams.
• Calm ownership: Drives work forward, follows through consistently, and stays
composed and solution-oriented when times get busy.
How You'll Work at DUER
• Hybrid from our Vancouver HQ — in-office 3 days a week, with flexibility.
• Close, daily collaboration with Creative and Marketing Teams.
Reasons to Join Us:
• Competitive salary
• Comprehensive health benefits (medical, dental, vision)
• Paid time off
• Work from home flexibility
• Employee discount on DUER products