Account Director / Client-Services & Delivery Lead

Account Director / Client-Services & Delivery Lead
Location: Remote (must be available during CST business hours)
Structure: Full-time or contract-to-hire

About the Client
We believe in showing up for our clients as true partners — not vendors. For more than a decade, we’ve built a boutique, full-service digital marketing agency with a loyal roster of retainer clients and a proven track record. As we enter our next chapter of growth, we’re looking for a senior leader to anchor client relationships and run delivery across our portfolio.

The Role
This is a high-trust, high-autonomy leadership seat. You’ll be the steady point of contact clients rely on and the internal quarterback who keeps delivery smooth, organized, and on track. Your presence allows our principals and specialists to focus on what they do best, while you ensure clients consistently receive strong work on time.

What You’ll Own
• Client Relationships: Lead key accounts, including a fast-scaling retainer, an events-driven client needing near-CMO-level partnership, and a long-tenured trust-based relationship.
• Delivery Management: Scope, prioritize, and oversee timelines and quality across the full roster.
• Team Coordination: Direct a small, blended team of employees and contractors (designers, developers, specialists).
• Process & Knowledge Transfer: Codify proven practices into repeatable systems that scale.
• Retention & Growth: Spot opportunities to expand accounts and deepen client partnerships.
• Dependable Contact: Serve as the reliable go-to for clients, routing requests smoothly and keeping projects moving.

What We’re Looking For
• Agency Experience: 5+ years in a marketing, advertising, or digital agency, with direct account leadership.
• Executive Presence: Comfortable holding a room with founders or CMOs; assertive yet reassuring.
• Hands-On Leadership: Thrives in a boutique environment, wearing multiple hats and diving into the work.
• Calm Under Pressure: Organized across multiple accounts, steady amid short-notice requests.
• Critical Thinking: Understands account components and drives them to completion.
• Channel Breadth: Familiar with paid, SEO, content, web, and lifecycle/email — able to speak credibly across disciplines.

Nice to Have
• SEO fluency (especially valuable for one anchor account).
• Event/experiential marketing exposure.
• Familiarity with Asana, Slack, Google Workspace, and analytics platforms.
• Design sensibility and comfort with Figma, Canva, or Adobe tools.
• AI fluency — leveraging tools to boost throughput.
• Team-building and staffing experience.

Why This Role Is a Great Opportunity
• Shape the company, don’t just join it: Define the client-services and delivery function from the ground up.
• Direct influence: Work closely with ownership, with a genuine say in how we operate and grow.
• Boutique shop, real-deal clients: Inherit established, high-caliber accounts with long-term loyalty.
• Entrepreneurial runway: A rare chance to build something lasting before it scales.

The Kind of Person Who Thrives Here
You’re steady, organized, credible with clients, and energized by ownership. You want to be the dependable center of an agency built to grow — someone who thrives on responsibility, not overwhelmed by it. If you’re entrepreneurial, client-focused, and ready to shape the future of a growing agency, this is the role for you.