We need to have a high degree of empathy for our customers. No issue is too small or too trivial or too dumb. It’s our job to make sure the user is able to do what they want to do through our products.
As a team, we rely heavily on our users to guide our product roadmap. So it’s important that as engineers we spend time thinking about all the little details of their experience. This information helps us make better product decisions. And ultimately lets us make something that people want.