Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa.
Jan 1, 2022 | ffnews.comCalabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa.
Jan 1, 2022 | ccmg.org.zaUnder KKR, Calabrio also acquired Vancouver-based Symmetrics, which added some analytics and business intelligence features to its software offerings.
Jan 1, 2019 | startribune.comWorkforce optimization platform Calabrio recently published its Health of the Contact Center 2021 report, which discusses the current state of the contact center, the impact of the Great Resignation on contact centers, and the significance of employee-centric practices.
Jan 1, 2022 | nojitter.comCalabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as senior vice president of customer success and sales operations.
Oct 25, 2022 | businesswire.comCalabrio, the Minneapolis-based, cloud-first software company focused on customer service and support, has announced CJ Bernander as its new CFO.
Nov 12, 2021 | tech.mn