**Build your career with SMA Support Services!**  
  
We are a dynamic **Business Process Outsourcing (BPO) company** connecting talent with top-tier **U.S. clients** in construction and roofing.  
  
We invest in your success: Every new team member receives **comprehensive, paid training** to ensure you’re fully equipped and confident before supporting our clients.  
  
Ready to grow your career in a supportive, international environment? **Join us—apply today!**

**Qualifications**

*   2+ years of experience working with **GoHighLevel, CRM automation, conversational AI, or related automation platforms**.
*   Hands-on experience configuring **GoHighLevel workflows, triggers, pipelines, calendars, opportunities, custom fields, and CRM automations**.
*   Experience building or managing **Voice AI, conversational AI, AI calling agents, or automated phone systems**.
*   Strong understanding of **prompt engineering and conversational flow design**, including qualification logic, objection handling, fallback responses, and human escalation.
*   Experience working with **REST APIs, webhooks, JSON, OAuth/API authentication, and third-party integrations**.
*   Familiarity with automation platforms such as **Zapier, Make, or n8n**.
*   Working knowledge of **Twilio, LeadConnector, SIP/VoIP, or cloud telephony concepts** is highly preferred.
*   Experience integrating AI services such as **OpenAI or similar LLM-based platforms** is an advantage.
*   Ability to analyze call transcripts, conversion metrics, and workflow performance to continuously improve Voice AI effectiveness.
*   Strong troubleshooting skills with the ability to diagnose issues across **GHL, APIs, workflows, telephony, and external systems**.
*   Basic knowledge of **JavaScript/TypeScript, Node.js, or another scripting language** is highly preferred for custom integrations and advanced automation.
*   Strong documentation, communication, and problem-solving skills.
*   Ability to work independently, manage multiple automation initiatives, and translate business processes into reliable technical solutions.
*   Having a portfolio in GHL/Voice AI is a plus.

**Primary Task**

*   Design, build, configure, and maintain **Voice AI solutions within GoHighLevel (GHL) or AI Voice Platform** for inbound and outbound calling workflows.
*   Develop conversational AI agents capable of handling **lead qualification, appointment setting, follow-ups, customer inquiries, call routing, and reactivation campaigns, etc**.
*   Create and optimize **AI prompts, conversation flows, objection-handling logic, qualification criteria, and escalation paths** to ensure natural and effective customer interactions.
*   Configure and maintain **GHL Workflows, Automations, Triggers, Pipelines, Opportunities, Calendars, Forms, Custom Fields, and CRM integrations** supporting Voice AI operations.
*   Integrate GHL with external platforms and services through **APIs, webhooks, Zapier, Make, n8n, and custom integrations** when required.
*   Manage telephony configurations, including **phone numbers, call routing, inbound/outbound calling, forwarding, voicemail handling, and related Twilio/LeadConnector services**.
*   Build automated workflows that update CRM records based on call outcomes, including **disposition, lead status, appointment status, notes, tags, and follow-up activities**.
*   Integrate Voice AI with internal and external systems to ensure accurate transfer of **lead, customer, appointment, and call data**.
*   Develop reporting and monitoring solutions for key Voice AI metrics such as **call volume, answer rate, appointment conversion rate, qualification rate, transfer rate, call duration, outcomes, and cost per call**.
*   Review call transcripts and recordings to identify opportunities to improve **AI responses, latency, conversational accuracy, objection handling, and conversion performance**.
*   Troubleshoot Voice AI, workflow, API, webhook, CRM synchronization, and telephony issues.
*   Implement safeguards for **data privacy, access control, call consent, recording requirements, and secure handling of customer information**.
*   Document technical configurations, workflows, integrations, AI prompts, and troubleshooting procedures.
*   Collaborate with Operations, Sales, Marketing, Technology, and other stakeholders to translate business requirements into scalable **GHL Voice AI solutions**.
*   Continuously evaluate new **GHL, Voice AI, and conversational AI capabilities** and recommend improvements that increase automation, speed-to-lead, coverage, and operational efficiency.

**Offer**

*   Project-based employment
*   Work-from-home setup
*   Salary offer is at ₱50,000 monthly gross
*   Pay begins on day 1 of training
*   Government-mandated benefits, 13th-month pay
*   HMO
*   Based on performance, the employee may be absorbed to a regular position and will be entitled to benefits such as:Memorial Plan, and other benefits  
    Paid Leaves  
    Attendance and performance-based incentives