Hercules specializes in providing tools that enable users to create visually appealing applications, websites, and prototypes quickly and efficiently.

Hercules

### Role Overview

Join Hercules, an innovative AI-powered app builder, as a **Senior Full Stack Engineer** specializing in Technical Support and User Success. Your mission is to ensure seamless functionality for user applications by resolving critical bugs and enhancing user experience. You will play a pivotal role in maintaining business continuity for our clients by stepping in when AI-generated code requires expert intervention.

#### Responsibilities

- **Technical Troubleshooting**: Dive deep into user-generated codebases to identify and resolve complex bugs, ensuring applications run smoothly.
- **Rapid Restoration**: Deliver swift and high-quality fixes using TypeScript, React, and Node.js within the Convex.dev ecosystem.
- **Direct User Engagement**: Interact directly with users through email, voice, and video to understand their challenges and guide them through solutions.
- **Product Feedback**: Analyze patterns in AI-generated errors to provide valuable feedback to our core team, aiding in the improvement of the underlying AI model.

#### Required Skills

- **The Stack**: Demonstrated senior-level proficiency in TypeScript, React, Node.js, and Convex.dev.
- **Communication**: Outstanding English communication skills, with the ability to explain technical concepts clearly and effectively under pressure.
- **Mindset**: A problem-solving mindset with a "detective" mentality, eager to unravel complex code issues and devise elegant solutions.

#### Nice to Have

- While not explicitly mentioned, experience with AI and machine learning applications, as well as familiarity with app building platforms, could be advantageous.
