Liroyalex

We are building an AI-powered CRM and technician tracking platform specifically designed for a field service business, with a long-term goal of turning it into a SaaS product.

The system will handle:

*   Real-time AI call handling (via Telnyx SIP + Deepgram transcription + Dialogflow CX)
*   Live job management & technician assignment
*   Technician GPS tracking (Google Maps API integration)
*   Real-time CRM dashboard

**What You'll Work On:**
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*   **Backend architecture & development using FastAPI (Python) & Uvicorn**
*   **SIP/VoIP integration with Telnyx API**
*   Real-time transcription pipeline using Deepgram (or similar)
*   Connecting transcription to Dialogflow CX agent for AI call handling
*   Implementing real-time WebSockets & webhook systems for job/technician status updates
*   Database schema design (PostgreSQL or MongoDB) for customer, job, technician records
*   Integration with Google Maps API for live technician GPS tracking
*   Ensuring low-latency, highly reliable performance for voice & data streams
*   Preparing for eventual scaling to SaaS (multi-tenant architecture considerations)

**What We’ve Already Done:**
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*   Basic FastAPI backend set up
*   Telnyx SIP configuration & initial webhook handling
*   Preliminary Dialogflow CX planning

You won’t be starting from scratch—you’ll be coming in to **optimize, clean, and finish.**

**Key Requirements:**
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*   **5+ years backend development experience**
*   **Strong Python skills, particularly FastAPI & async programming**
*   Proven experience integrating **SIP/VoIP systems (Telnyx, Twilio, etc.)**
*   Experience with real-time systems: **WebSockets, webhooks, background tasks**
*   Solid understanding of **database design (PostgreSQL or MongoDB)**
*   Familiarity with **Google Maps API** integration
*   Comfortable optimizing for **low-latency, high-volume systems**

**Bonus Skills (Nice-to-Have but NOT Mandatory):**
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*   Experience working with **speech recognition APIs (Deepgram, Whisper, Google STT)**
*   Knowledge of **Dialogflow CX or similar NLP platforms**
*   Background in CRM or dispatch systems
*   Experience scaling platforms for SaaS

**Project Details:**
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*   **Freelance, project-based (fixed price or hourly negotiable)**
*   Open to **part-time or full-time commitment** for the right candidate
*   Immediate start preferred—looking to move fast
*   Budget: Competitive, but realistic (we’re not paying bloated agency rates)