Head of Sales Engineering

At Trustmi, we're on a mission to eliminate socially engineered fraud by empowering organizations with our Behavioral AI Security solutions. Our platform detects and prevents social engineering attacks like Business Email Compromise (BEC) and Vendor Email Compromise (VEC), delivering unmatched fraud prevention, error reduction, and enhanced operational efficiency. By stopping fraudulent payments before funds are transferred, we help businesses safeguard their revenue and build trust in every transaction.

About This Role

As the Head of Sales Engineering at Trustmi, you'll play a critical role in accelerating growth by leading the technical sales strategy that showcases the unique power of our cybersecurity platform. Trustmi is on a mission to eliminate socially engineered fraud across the entire business payment process—email, apps, and ERP—using behavioral AI and real-time validation.

You'll own the pre-sales technical vision, guide enterprise customers through complex buying journeys, and work cross-functionally with Product, Sales, and Marketing to refine our go-to-market motion. This is a highly visible leadership role with direct impact on revenue, customer success, and market expansion.

We're looking for a leader who can scale a high-performing sales engineering team, build repeatable technical playbooks, and translate sophisticated cybersecurity capabilities into clear business outcomes for CISOs, CFOs, and other executive buyers.

Responsibilities

• Develop and Scale Technical Sales Strategy

• Build and refine Trustmi's technical sales framework, including POV (Proof of Value) methodology and review processes

• Establish repeatable systems, playbooks, and assets to onboard new SEs efficiently and enhance team-wide effectiveness

• Operational Excellence

• Partner with Revenue Operations to improve CRM visibility and reporting for POVs and technical sales stages

• Drive day-to-day execution across the SE team, including 1:1s, coaching, process adherence, and timely support of sales initiatives

• Team Leadership and Development

• Hire, develop, and retain top-tier Sales Engineers

• Conduct regular assessments of technical and soft skills to ensure team members can deliver high-impact pre-sales engagements

• Foster a high-performance culture while mentoring SEs to grow their careers

• Cross-Functional Collaboration

• Act as a key liaison between Sales, Product, and Marketing to relay customer feedback, influence roadmap decisions, and refine positioning

• Partner with Sales leadership to optimize the technical sales process and drive deal velocity

• Customer Engagement and Execution

• Operate in a player/coach capacity—supporting strategic deals through tailored product demos, POV execution, and solution storytelling

• Ensure the SE team delivers consistent value across all sales campaigns—including competitive differentiation, value-based presentation materials, and credible technical validation

Requirements

• Minimum of 5 years SE leadership experience
• Proven track record of managing individuals and teams to high expectations & overachievement of goals
• Proven ability of scaling a team, including the creation of process, enablement artifacts and implementations of systems to track success
• Strong presentation skills and a good communicator
• Ability to train a large team on best practices
• Proven self-starter with a motivated attitude to be able to manage multiple tasks, projects, and responsibilities simultaneously
• Good knowledge of cybersecurity and/or email security landscape (eg; MX Records, SPF/DKIM/DMARC, MTAs, Secure Email Gateways, SIEM, SOAR, endpoint tools)
• Great product intuition and ability to interface/communicate with customers and product team:
• Skilled at enterprise, consultative sales
• Data-driven approach to decision-making, with experience in sales engineering performance analysis and reporting
• Start-up experience a plus: Success at a company that was early stage, underdog or was a new entrant with large competitors or similar (limited resources)

Benefits

At Trustmi, you'll be part of a dynamic team dedicated to making a real impact in the fight against cyber fraud. We offer a collaborative work environment where your contributions are valued, and your professional growth is supported. Join us in our mission to restore trust in every transaction.