Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We are seeking an exceptional Staff Software Engineer to serve as the technical lead for our Consumer Experience (CX) team. In this role, you will be the primary technical decision-maker, architecture owner, and technical mentor for a team building the next generation of consumer-facing software products at Stord. You'll own the technical vision for our consumer experience platform, making critical architectural decisions that will shape how millions of customers interact with our merchants' brands.

As a Staff Engineer, you'll operate at the intersection of technical depth and organizational influence. You'll work closely with Engineering Managers, Product Managers, and other Staff+ engineers to set technical standards, drive architectural evolution, and ensure we're building systems that can scale with Stord's growth. Your work will directly impact the merchant-to-consumer journey, creating seamless experiences that build brand loyalty and increase customer satisfaction.

At Stord, Staff Engineers are product-centered technical leaders who don't just build solutions—they identify opportunities, influence product strategy through technical insights, and drive innovation across the organization. You'll be expected to lead by example, mentor other engineers, and make decisions that balance immediate needs with long-term technical health. You'll possess a strong executive presence, conveying gravitas and leadership through polished communication, strategic thinking, and a demonstrated ability to influence and inspire others, earning recognition as a key technical leader and decision-maker within the organization.

You will join our strategic Consumer Experience (CX) group, the division responsible for building revolutionary software products that transform the entire merchant-to-consumer journey. Your technical leadership will help us create a seamless, branded experience that empowers our merchants' customers with proactive communication, greater control, and exceptional service.

What You'll Do

Technical Leadership: Provide technical leadership across multiple teams or initiatives, setting architectural vision and ensuring consistency in technical approaches
System Architecture: Lead the design of large-scale systems, making critical architectural decisions that balance technical needs with long-term business goals
Mentorship: Mentor engineers at various levels through technical guidance, code reviews, and design reviews to elevate the entire team
Engineering Excellence: Drive improvements in software engineering practices and system reliability, establishing and maintaining high-quality standards across the organization
Technology Strategy: Collaborate with leadership to shape technology strategy and establish technical objectives, policies, and procedures
Strategic Initiatives: Lead cross-team initiatives, providing clear vision and direction while empowering team members to excel in their roles
Problem-Solving: Address complex technical challenges using advanced analytical approaches and strategic thinking to drive decision-making
Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and resilience
Team Advocacy: Advocate for team members' successes and needs, ensuring their contributions are recognized throughout the organization
Customer Focus: Champion customer-centric strategies, aligning technical goals with customer needs to deliver exceptional experiences
Documentation: Create and maintain technical documentation, architecture decision records (ADRs), and design documents to enable knowledge sharing

What You'll Need

8+ years of experience in software engineering, with a strong focus on modern web development and distributed systems
Deep expertise in system design, scalability, and architecture with a proven track record of designing and implementing complex, distributed systems in production environments at scale
Ability to influence and drive change across teams with demonstrated experience leading technical initiatives that span multiple teams or services
Strong problem-solving and strategic thinking skills with the ability to work on complex issues requiring conceptual thinking and a deep understanding of organizational objectives
Experience leading cross-functional projects with excellent communication skills and the ability to explain complex technical concepts to both technical and non-technical audiences
Proven track record of mentoring engineers at various levels, with specific examples of engineers you've helped grow
Deep understanding of full-stack development principles, scalable system design, and architectural patterns
Strong experience with cloud platforms (preferably GCP) and containerized applications
Experience building and maintaining large-scale web applications with high performance requirements
Experience making architectural decisions that balance technical debt, business needs, and long-term scalability
Executive presence and leadership with the ability to convey gravitas through polished communication, strategic thinking, and demonstrated ability to influence and inspire others

Bonus Points

Previous Staff+ or Principal Engineer positions
Previous startup experience, especially in high-growth environments
Previous logistics or supply chain experience
Deep experience with JavaScript/TypeScript ecosystem
Experience with modern React patterns and state management (Redux Toolkit, Zustand, etc.)
Knowledge of testing frameworks and practices (Jest, Cypress, Playwright, Vitest, etc.)
Experience with real-time applications using WebSockets or Server-Sent Events
Experience with message queues and event streaming (Kafka, RabbitMQ, RedPanda, etc.)
Experience with observability and monitoring tools (Prometheus, Grafana, DataDog, etc.)
Experience with progressive web applications (PWAs) and mobile-responsive design
Knowledge of performance optimization techniques for web applications at scale
Experience with Kubernetes and container orchestration
Experience with API design and OpenAPI specifications
Experience leading technical design reviews and architecture discussions
Knowledge of performance optimization techniques for web applications