Senior Technical Program Manager

About the Opportunity:

The organization is a leading safety technology platform connecting cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. This opportunity is for a Technical Program Manager to bridge gaps between technical support, customer-facing teams, engineering, and field operations, focusing on improving deployment quality and technical support for the organization’s hardware and software solutions.

Responsibilities:

• Bridge communication across technical support, customer-facing, engineering, and field operations teams

• Improve quality of deployments and technical support for fleet hardware and software

• Monitor deployments and manage actions based on real-time data

• Identify and track quarterly goals and weekly trends

• Drive priorities and resolve top technical support and deployment issues

• Establish and maintain effective feedback loops to address root causes

• Facilitate team meetings and ensure consistent project alignment and progress

• Document assumptions and decisions, manage communications, and align stakeholders

• Recommend and implement improvements in support processes, tools, and feedback systems

• Escalate risks and propose mitigation strategies

Requirements:

• Experience driving programs across multiple functional teams and improving complex business solutions

• Ability to develop plans aligned with key stakeholders to clarify dependencies and goals

• Proficiency in identifying and mitigating project gaps and risks

• Strong communication and project facilitation skills

• Technical background sufficient for navigating an engineering environment

• Strong experience with Salesforce and Atlassian tools (Confluence, Jira)

• Experience implementing new solutions and processes, including change management in vertically integrated organizations

• Proven ability to manage projects with evolving or ambiguous requirements

Compensation:

• Starting salary between $140,000 and $180,000

• Stock options provided

• Base salary determined by job-related experience, education/training, and market indicators

Benefits & Perks:

• Flexible non-accrual PTO and 11 company holidays

• Fully-paid health benefits plan for employees, including Medical, Dental, Vision, and HSA match

• 12 weeks of 100% paid parental leave for all employees

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.