SoftNEP

We are looking for a dynamic, creative and customer-focused Digital Marketing & Customer Care Executive to help us enhance our digital presence and deliver an exceptional experience to our clients.  
  
<strong>About Us  
  
</strong>SoftNEP is a premier software development company based in Kathmandu, Nepal, that offers a range of services including website design, software development, mobile app creation, digital marketing and website hosting. We have a team of skilled professionals committed to delivering cutting-edge solutions tailored to the specific requirements of businesses.  
  
Key Responsibilities  
  
Digital Marketing  
  

*   Plan, execute and optimize digital marketing campaigns across Google, Facebook, Instagram and LinkedIn.
*   Manage website content, SEO tasks and blog/article updates.
*   Assist in email marketing, social media content creation and performance reporting.
*   Coordinate with the design and development teams to ensure brand consistency.
*   Track and analyze campaign performance and recommend improvements.  
      
    

Customer Care & Support  
  

*   Communicate promptly and professionally with clients via phone, email and chat.
*   Assist clients with service inquiries, website update requests and general support.
*   Maintain follow-ups, ensure timely issue resolution and coordinate with internal teams.
*   Manage customer feedback and help improve overall satisfaction.
*   Support sales and business development teams when required.  
      
    

<strong>Requirements  
  
</strong>

*   Bachelor’s degree in Marketing, Business Management, IT or a relevant field.
*   Excellent understanding of digital marketing tools (e.g., Google Ads, Facebook Ads Manager, Search Console, Analytics).
*   Strong writing and communication skills in both English and Nepali.
*   Good customer service mindset with a positive, problem-solving attitude.
*   Ability to multitask and prioritize work efficiently.
*   Knowledge of SEO, content marketing or graphic tools (like Canva) is a plus.  
      
    

Services  
  

*   Web Design & UX
*   Software Development
*   Mobile App Development
*   Web App Development
*   Digital Marketing
*   Search Engine Optimization
*   Social Media Marketing
*   Pay Per Click Advertising
*   Online Marketing
*   Server Management
*   Website Hosting
*   News Portal Development
*   Online Radio Streaming  
      
    

Blog  
  

*   Internship Opportunities at SoftNEP
*   How Businesses in Nepal Are Winning with Digital Marketing
*   Emerging IT Companies in Nepal: Performance, Technique and Digital Gaps
*   Nepal's Top IT Companies
*   How Travel Agencies Can Benefit from a Custom Website in Nepal

Marketing strategies

Digital marketing

Software Development

Content management

Support

Web Design

Web Development

Ux writing

Email campaigns

Social media content

Data analytics

Google ads

Facebook advertising

Communications

UI design

Social media marketing

Internet Advertising

Canva

Content marketing

Google Search Console

Amazon PPC

Web Hosting

Web UX design

Mobile App Development

Internet marketing

Server management

Customer Care

Graphics

Digital Marketing and Customer Care Executive