Arch Global Services (Philippines) Inc.

Job Description
---------------

Schedule: Night Shift

The Senior ServiceNow Developer is responsible for design, development, and unit testing of ServiceNow Catalog Items automation and integration solutions. The candidate will engage with Business Analyst and SME to perform detailed requirement analysis. The candidate will provide production implementation and post-production support for ServiceNow modules and features such as Catalog Items and other aspects of ServiceNow.   

Job Responsibilities:

* Design, architecture, maintenance, and enhancement of Catalog items.
* Create and maintain the current state of the ServiceNow platform architecture documentation.
* Communicate and collaborate with non-technical stakeholders to gather requirements, analyze the impact of new requirements, and configure the new requirements on the ServiceNow platform as per ITIL best practices.
* Develop technical design documents.
* Create well-structured test plans and coordinate testing activities, identify, document, and track software defects. Perform and facilitate regression testing of resolved defects.
* Translate technical complexities to non-complex and simple terms for project stakeholders and make sure they understand the effects of the design decisions on the areas of ServiceNow Platform.
* Support ServiceNow upgrades planning and execution.
* Manage and actively contribute to development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases.
* Participate in the configuration and customizations, as needed, based on customer needs.
* Participate in and contribute to an agile-based work intake and output delivery process that will support service provision and delivery in an iterative manner.

Qualifications
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Required Skills:

* Solid 3-5 years experience in ServiceNow development.
* Technical Skills : Javascript, HTML/CSS, REST, ServiceNow Flow Designer, ServiceNow Service Catalog, JSON, XML, Powershell, AngularJS
* Proficient in JavaScript-based design, development, and implementation of ServiceNow solutions for IT Service Management (ITSM), including Incident, Change, Service Request / Service Catalog, Knowledge, Problem, CMDB, and Service Portal.
* Experience with server-side and client-side scripting on the ServiceNow platform, including Business Rules, Client Script, Script Include, UI Policy, UI Actions, and UI Pages. 
* Experience with ServiceNow technologies such as Workflow/Flow Designer, Reports, Email Notifications, Email Inbound Actions, SLAs, ACLs, GlideRecord, GlideAjax, and GlideSystem.
* Fundamental understanding of key technologies relevant to ServiceNow integration solutions, including HTML, CSS, JSON, XML, SSO, SAML, SSL, Web Services, REST, SOAP, LDAP, JDBC, and ODBC.
* Experience in working on automation and integrations in ServiceNow with API, Integration Hub/Orchestration, and other similar technologies.
* Ability to work with stakeholders with different backgrounds and levels of technical knowledge and come up with technical requirements and design.
* Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
* Must be willing to work night shift.

The following will be a plus:

* Experience in Service Portal customization, widget development, and portal theming.
* Experience in maintaining platform security requirements within ServiceNow including security patch installation, upgrades, and cloning.
* Exposure to advanced modules/applications such as Virtual Agent, Now Assist, Automated Test Framework (ATF), CMDB, ITOM Discovery, ITAM, and Customer Service Management (CSM).
* Experience in PowerShell Scripting, Cloud Computing Platforms (AWS and Azure) and OAuth 2.0 authentication for automation and integration.

Additional Information
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BS in Computer Science, Information Technology, Computer Engineering, Information Management, or related discipline

Testing

ServiceNow

Automation

Software Development

Unit Testing

JavaScript

HTML/CSS

CSS3

Angular

Amazon

Support

Web Development

JSON

Security software

Cloud

Azure

Analysis

Project documentation

ITIL

PowerShell

Scripting language

JDBC

Communications

System security

Cloud computing

Engineering Management

RESTful API

 2025-7702 Software Engineer Level III (ServiceNow Developer) 