2nd Watch is an AWS Premier Partner and a Microsoft Azure Gold Partner that provides consulting and managed cloud services to enterprises.

2nd Watch

Job Description
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We are looking for a motivated and integrity-focused individual to join our team as an Associate Cloud Support Engineer. This position is ideal for someone with a passion for technology and a desire to learn and grow. Your role will be to support our clients, assist other support teams, and provide top-notch remote technical support. Key responsibilities include monitoring systems and client communications, identifying ways to improve customer experiences, and maintaining strong relationships with clients and team members, especially during service disruptions. This entry-level role offers a great opportunity to develop your career in a dynamic tech environment, making a real difference in customer satisfaction and our operations.

Job Requirements

* Provide remote support for technical issues.
 
* Monitoring of systems, channels, and client communications.
 
* Assistance with improving documentation, processes, and procedures.
 
* Identify and act quickly on opportunities to enhance customer experience.
 
* Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.
 
* Assuring effective communication to customer stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates as our operations teams work to restore full service.
 
* Continuously improve your skills, product expertise, and knowledge on related technical topics.
 
* Stay current with system information, changes, and updates.
 

Qualifications
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Expertise you bring 

* Excellent communication skills and an ability to follow documented processes is required.
 
* 1+ years of hands-on experience with ticketing systems and triage is required.
 
* 1+ years combined Windows or Linux system administration experience is required.
 
* Bachelor’s in Computer Science or related discipline a plus.
 
* Any Cloud Foundational certifications are a plus (Cloud Practitioner, AZ-900, CompTia Cloud Essentials, etc…).
 
* Experience working in large enterprise environments is a plus.
 
* Working knowledge of Linux including Red Hat, Centos, and Ubuntu is a plus.
 
* Experience with cloud-based deployments is a plus.
 
* Experience troubleshooting infrastructure in an enterprise environment is a plus.
 
* Familiarity with compliance standards and rules for PCI, SOC-2, and HIPAA is a plus.
 
* Automation experience is a plus; Jenkins, Chef, Puppet, CloudFormation.
 
* Experience with cloud monitoring solutions is a plus, (i.e. AWS CloudWatch, Nagios, New Relic, Pingdom, and PagerDuty).
 
* Relevant Microsoft certifications (such as MCSE or MCSM) would be a bonus.
 
* Knowledge of Cloud Services such as AWS, Azure, & GCP are a great bonus.
 
* We offer schedule rotation and covering shifts as necessary is required.
 
* You will have access to several customer production sites and applications. Confidentiality and non-disclosure of client information is a requirement and non-negotiable.
 

Additional Information
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BENEFITS & PERKS FOR WORKING AT OLLION

Our employees multiply their potential because they have opportunities to: Create a lasting Impact, Learn and Grow professionally & personally, Experience great Culture, and Be your Whole Self!

Beyond an amazing, collaborative work environment, great people, and inspiring, innovative work, we have some great benefits and perks:

* Benchmarked, competitive, in-market total rewards package including (but not limited to): base salary & short-term incentive for all employees
* Virtual by default, small but Global organization; ‘learn wherever, whenever’ frees our people from a rigid view of learning and growth
* Retirement planning (i.e. CPF, EPF, company-matched 401(k))
* Globally, we build benefit plans that offer choices for whatever stage in life our employees are in and allow for flexibility as life happens.  Employees have access to a fully comprehensive benefits package to choose the medical, dental, and vision insurance plan that best fits their lives. In addition to great healthcare coverage, we also offer all employees mental health resources and additional wellness programs.
* Generous time off and leave allowances
* And more! #LI-REMOTE

 
Ollion is an equal opportunity employer. We celebrate diversity and we are committed to 
creating an inclusive environment for all employees. Ollion does not discriminate in 
employment on the basis of race, color, religion, sex (including pregnancy and gender 
identity), national origin, political affiliation, sexual orientation, marital status, disability, 
genetic information, age, membership in an employee organization, parental status, 
military service, or other non-merit factor.

Ollion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all employees. Ollion does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.