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Communications Manager, CX Product Management & Engineering 
 
Apply (https://jobs.cisco.com/jobs/Login?projectId=1444882) 
 

* Location:San Jose, California, US
* Alternate LocationRemote, US
* Area of InterestMarketing and Communications
* Compensation Range165000 USD - 208000 USD
* Job TypeProfessional
* Technology Interest\*None
* Job Id1444882 
 
 

The application window is expected to close on August 18, 2025 
 
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. 
 
Meet the Team 
 
You will be part of Cisco’s Customer Experience (CX) organization focused on providing communications support for the CX Product Management and CX Engineering executive leadership. 
 
We are passionate about being at the innovative edge of technology, building exciting products that solve our customers’ biggest challenges, and taking the CX organization to the next level in the age of AI! 
 
Your Impact 
 
The successful candidate will be in control of developing a narrative that informs, encourages, and engages internal and external audiences, in line with our organization’s vision, strategy, and values. They will employ a range of messaging platforms and channels, including internal and executive communications, customer and partner engagements, social media, newsletters, and industry events. We are seeking an artful writer and skilled strategic communicator who can translate technical concepts into clear, compelling language. Our team needs someone with a consistent record of producing high-quality, streamlined content, and a steadfast eye for quality and detail while balancing multiple projects. 
 
This role requires regular collaboration with senior leaders in Product and Engineering, as well as Corporate Communications, Marketing, and People & Communities. 
 

* Develop and execute strategic communications for the product and engineering organizations, with support concentrated on the SVP CX Product Management role; build messaging aligned to Cisco CX outcomes and priorities, engage with customers, partners, industry professionals, and employees.
* Produce employee-facing communications (e.g., organizational messages and All Hands meetings) and external content for executive leadership (e.g., keynote presentations, customer and partner executive briefings, thought leadership content).
* Work with product management and engineering teams to articulate our value proposition and deliver it as a narrative in the form of presentations, messaging documents, blogs, and more.
* Work closely with CX People & Communities to drive internal communications around group-wide initiatives and programs.
* Partner with central communications teams to align messaging and content and amplify relevant stories. 
 
 

Minimum Qualifications 
 


* Bachelor’s degree in Communications, Business, Marketing or related field
* 10+ years in executive/internal/external communications
* 5+ years supporting senior executives
* 5+ years independently leading cross functional projects and communications.
* Ability to translate multi-dimensional content into simple and relatable concepts using tools such as PowerPoint, Video, AI Tools and/or scripting 
 
 

Preferred Qualifications 
 


* Engineering background or expereince supporting an engineering organization is highly preferred.
* Communications professional with a proven track record to craft compelling messages that tell powerful stories and elevate the profile of executives or functional areas.
* Content development partner and are able to understand the audience and adapt messaging as needed.
* Solid understanding of the tech sector and are adept at using the tools to reach and engage with various audiences
* You have experience building positive relationships with a highly matrixed group of stakeholders and understanding the executive's function and business strategy 
 
 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. 
 
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 
 
We are Cisco, and our power starts with you. 
 
Message to applicants applying to work in the U.S. and/or Canada: 
 
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. 
 
U.S. employees haveaccess (https://www.cisco.com/c/en/us/about/careers/we-are-cisco/benefits-and-perks.html) to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. 
 
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. 
 
Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components. For Quota-based Incentive Pay, Cisco Typically Pays As Follows 
 

* 75% of incentive target for each 1% of revenue attainment up to 50% of quota; 
 
 

1.5% of incentive target for each 1% of attainment between 50% and 75%; 
 
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. 
 
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. 
 
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. 
 
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 
 
If you have questions about this posting, please contact support@lensa.com

Project management

Functional Programming

Support

Marketing strategies

Security software

Customer Care

Team collaboration

Data

Infrastructure

System security

Scripting language

Community management

Network

Communications

Content management

Social media marketing

Public relations

Messaging Systems

Technical Writing

Presentations

Stakeholder management

Video Editing

Blog writing

Brand messaging

Communications Manager, CX Product Management & Engineering