YER Deutschland

Within the area of marketing & communications, we fill interesting positions with attractive clients throughout Germany from Junior Product Manager to Head of Marketing (m/f/d). Interested? Apply now at AVANTGARDE Experts! 
 
For our client, an international company from the FMCG sector, we are filling the following position: 
 
Call Center Q&A Data Analyst (m/f/d) Project Management 
 
YOUR TASKS 
 


* Support for the rollout of the new Customer Interaction Tool
* Analysis of voice, email, and chat data from call center interactions (voice-to-text, text analysis)
* Focus of the analysis on compliance, customer experience, and productivity
* Assumption of project management tasks (e.g. coordination, reporting, communication)
* Derivation of actionable recommendations based on qualitative and quantitative data
* Close collaboration with the business owner and project team for continuous optimization of analysis processes
* Quality assurance and generation of meaningful KPIs
* Development and maintenance of dashboards and reports to measure agent performance and customer satisfaction 
 
 

Your Qualifications 
 


* Several years of experience as a QA Analyst or Data Analyst
* Background in call center and customer experience environments with strong understanding of call center KPIs, processes, and conversation structures
* Knowledge of project management and experience in leading projects
* Experience with voice-to-text processing, sentiment analysis, and text mining
* Proficient in using the analytics tool Qualtrics
* Structured and analytical mindset with a high level of initiative
* Strong communication skills and a collaborative working style 
 
 

Benefits 
 


* 100% remote work
* Fixed-term contract until April 30, 2026
* Opportunity to work in a dynamic, cross-functional project team
* Involvement in innovative analytics and customer experience initiatives 
 
 

INTERESTED? 
 
Then we look forward to receiving your convincing application including salary requirements and earliest starting date via our online portal.

Project management

Data analysis

Data

Analysis

Customer Care

Communication Skills

Analytics

Support

Compliance

Team collaboration

Voice Recognition

Sentiment Tagging

Text Mining

Qualtrics

Data analytics

Dashboard Design

Reporting

Data processing

Process improvement

Data Visualization

Call Center Q&A Data Analyst (m/f/d) Project Management