Remote
Customer Success & Support /
Full-time /
Remote
👋 About Owner.com
Owner is the all-in-one platform that restaurants use to succeed online.
Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.
You can think of it as Shopify meets HubSpot, but specifically for restaurants.
Learn more about the problems we are solving for our customers here.
🌎 Our vision
We’re starting by helping independent restaurants succeed online.
But it’s not just restaurants that need our help. All local service-based businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
So, once we nail the solution for restaurants – we’ll scale it into every other local business type.
In the future we envision, we’ll build the technology that tens of millions of local business owners need to succeed in the digital age.
⭐ Our team
Our team grew from 40 people to 90 people in 2023. We’ve got top talent from the most successful companies in SMB software like Shopify, HubSpot, DoorDash, ProCore, and ServiceTitan.
We’re scaling even faster in 2024 to keep pace with our customer growth.
🚀 Our traction
In just over 3 years we've generated tens of millions in revenue, served millions of guests, and have processed hundreds of millions of orders.
More importantly, we’ve helped thousands of restaurant owners save their businesses - and not only survive, but thrive.
🫵 Why we’re looking for you
We’re looking for someone to lead the post-launch customer journey and business — this includes Support for our customers and their guests as well as our Customer Success function. We strive to run these teams in highly empathetic and systematic ways. We’re looking for someone to help us gently and shrewdly usher in this next era of AI into the way we engage with customers.
This position is 100% remote and can be based anywhere in the United States, Canada, Mexico or Colombia.
We exist to help people — and we never forget that we’re working with and building products for real humans. Everyone in the company talks to customers at least once per week to figure out how we can improve life for them.
We believe everyone in the company should play a role in what we build. Our product development process is open to the entire company, so that we can each use our unique insights to better serve our customers and build the best product possible.