Director of Marketing Operations

Job Description

Momentive Software seeks an experienced Director of Marketing Operations to optimize its processes and systems while developing a team of MOPs professionals. Reporting to the Chief Marketing Officer, and as a member of the Marketing Leadership Team, you will be responsible for understanding and optimizing Momentive’s marketing performance through the use of analytics. Successful candidates should be analytical, comfortable thinking big and diving deep, and have a proven track record of end-to-end project ownership and successfully delivering results in a fast-paced, dynamic business environment. You will own the company’s marketing technology footprint – from selection to implementation to governance and roadmap development. In this role, Momentive counts on you for data management, best practices syndication, and marketing skills development required to propel our organization forward.

This individual serves as a close advisor to the CMO and Marketing Leadership Team, working together to optimize marketing operations in a growing organization. Analytics and data are critical drivers that power our marketing engine. The ideal candidate is naturally curious, thinks analytically, can translate business objectives into marketing goals, and enjoys deriving actionable recommendations from quantitative data. In this role, you’ll be the connective tissue between marketing strategy, technology, and performance – driving cross-functional alignment and delivering insights that lead to smarter decisions.

A Day in the Life

• Refine, develop, and deliver marketing measurement approach to enable insight-driven decision making
• Construct key marketing reporting mechanisms, including dashboards and reports
• Own the marketing technology stack (e.g., Marketo, HubSpot, Salesforce, attribution platforms, ABM tools) and identify opportunities for improvement and automation; evaluate and implement new tools to increase marketing efficiency and scalability
• Partner with Marketing, Sales, Sales Ops, and Finance to ensure operational alignment and strategic integration across the funnel
• Assist in preparing presentations on marketing performance and contribution, including Board materials
• Lead marketing technology infrastructure, including project management and implementation, governance and roadmap development; requires collaboration with marketing stakeholders, IT, sales and other functions as needed
• Accountable for data integrity for marketing data, including to ensure compliance with privacy regulations; requires collaboration with marketing stakeholders, IT, sales and other functions as needed
• Leader in pushing for best-in-class marketing business processes, working in conjunction with impacted marketing and sales functions, to promote use of internal and external marketing best practices
• Coordinates annual marketing budgeting planning process, including managing allocation of marketing budget and tracking year-to-date actual spend to budget
• Works with Marketing Leadership Team to develop training plan to ensure ongoing professional development throughout the department
• Manages a team of five, including analytics, email marketing, and marketing automation specialists
• Other duties as assigned

We Are Looking For Someone Who Brings

• Characteristics:

• Proactive self-starter, intrinsically motivated

• Tenacious and resilient

• Intelligent, with strong critical thinking skills

• Ability to think strategically, paired with high attention to detail in execution

• Positive, can-do attitude

• Ability to prioritize multiple projects simultaneously, naturally high RPM

• Strong interpersonal skills a must; values influencing & building relationships

• Collaborative team player, yet also comfortable working independently

• Committed team leader who prioritizing development of others

• Experience:

• Minimum of 5 years of Marketing Operations experience in a B2B tech or professional services environment

• Bachelor's degree in Marketing, Business and/or MBA preferred

• Technical/Computer Skills:

• Proficiency with marketing automation required; Hubspot strongly preferred

• CRM proficiency required; Salesforce experience strongly preferred

• Working knowledge of data visualization software required (e.g., Tableau)

• ABM experience a plus (e.g., 6Sense, Demandbase)

• Familiarity with the fundamentals of digital KPIs required (e.g., website performance, Google Analytics, Google AdWords, LinkedIn advertising, etc.)

• Other Skills:

• Skilled communicator with the ability to work cross-functionally to communicate concepts that resonate with internal stakeholders and external audiences

• Enjoys problem solving in real time: resourceful, dependable and organized

• Ability to meet deadlines, handle multiple tasks and work in fast-paced environment

• Legally eligible to work in the country in which the position is located

About Us

Momentive Software amplifies the impact of over 30,000 purpose-driven organizations in over 30 countries. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan & Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Casual Environment

Purpose-Driven Culture

Work-Life Balance

Passionate About Community Involvement

Company Paid Parental Leave

Company Paid Short Term Disability

Remote Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.