Remote
Go To Market – Customer Success /
Full Time /
Remote
As part of our Customer Enablement team you will contribute to the technical design and delivery of Infinitus solutions for our clients. You will collect and document technical requirements and specifications in collaboration with senior team members. You will then help configure the Infinitus platform, support Quality Assurance (QA) and User Acceptance Testing (UAT), and follow processes to ensure successful technical outcomes. The role is a mix of client-facing consultative work and behind the scenes design, configuration, data analysis, and data manipulation.
This is the right role for you if you are passionate about becoming skilled in four broad areas:
Technology: As part of a market-leading, AI-driven Software as a Service (SaaS) company, you’ll be working with cutting edge technology solutions. A strong interest in technology and being passionate about using it to create value for our clients and their patients is a must.
Client facing skills: A significant amount of day-to-day responsibilities will involve communicating with clients and solving their issues.
Healthcare: To speak confidently and authoritatively to our clients, you must either have or be willing to be trained in healthcare business operations.
Data: Analyzing and understanding client data is an important factor that influences a client's system design; as such, you must be eager to understand data relationships and the interplay between data and business requirements.
Infinitus Systems, Inc. is an early stage startup building a voice automation platform to enable businesses to communicate with each other efficiently. Infinitus has raised $51.4M to date and is backed by Kleiner Perkins, Coatue Management and Google Ventures. Healthcare is one of the biggest contributors to the US GDP and we are on a mission to reduce the complexity and spend on healthcare backoffices. At Infinitus, you will have a unique perspective on the development of cutting edge technology while working with major players across the healthcare industry in the US.
Infinitus is made up of engineers, product managers, AI trainers, and operations specialists who collaborate on all kinds of projects. We not only encourage each other to do our best work, we also share our pet pictures, our favorite recipes, and stories from our vacations.
At Infinitus Systems, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Technology done right is magical. We attempt to do the impossible and deliver work that creates unforgettable moments of joy for our customers and each other. Wow and amaze people with your exceptional work.
Use your expertise to improve things at every turn: Question assumptions, build new processes, and employ an owner mindset.