Digital Support/QA Engineer
Cleveland, OH
Client-Specific /
Contract /
Remote
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Howdy! thunder::tech is an integrated marketing agency headquartered in Cleveland, Ohio. We’re searching for a full-time Digital Support Technician 1 to join our team on a full-time basis.
As a Digital Support Technician, you will play a crucial role many areas of the development department. Whether it’s maintaining our IT infrastructure or working closely with the Digital Support team to complete client-facing support tickets you’ll always be learning new things in fun and fast-paced environment.
Specific Responsibilities
- Assist in the administration, configuration, and maintenance of servers, networks, cloud infrastructure, and other IT infrastructure components.
- Monitor system performance and troubleshoot issues to ensure optimal functionality. Implement and maintain security measures to protect the agency's digital assets and client data.
- Stay updated on industry best practices and proactively address potential security vulnerabilities.
- Work closely with the Development and Client Services teams to ensure seamless integration of systems and applications.
- Provide technical support to internal stakeholders and address their IT-related queries.
- Participate in the development and implementation of automation scripts to streamline routine tasks and enhance operational efficiency.
- Create and maintain documentation for IT processes, configurations, and troubleshooting procedures.
- Work in conjunction with various departments for the support and maintenance of client websites.
- Develop new features for existing applications and dynamic websites.
- Analyze and troubleshoot active websites and applications across a wide array of programming languages.
- Provide updates on the status of requests for both clients and management.
- Stay up to date on current technological developments for potential use in the workplace.
- Conduct Quality Assurance tests and create reports.
Primary Qualifications
- Self-sufficient learning and problem-solving skills
- Strong knowledge of and ability to use the following:
- .NET 4.0+ framework and webforms architecture
- C#, data structures, object-oriented programming
- PHP, object-oriented programming
- GIT source control
- Microsoft Visual Studio
- MS SQL Server Studio
- NetBeans or comparable PHP IDE
- Basic knowledge of and ability to use the following:
- Popular web content management systems (such as Kentico, Sitecore, WordPress, Umbraco, Drupal)
- HTML, CSS, JavaScript (Browser side languages)
Expected Experience
- 2-3 years of technical support desk experience helping individuals with technical issues.
- 2-3 years of professional web development using the qualifications listed above.
$25 - $35 an hour
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