Commerce Solutions Engineer

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WE ARE DEXT

We build powerful tools that boost accountants' productivity, profitability, and impact-restoring their most valuable resource: time. With more time, they can focus on delivering outstanding value to their clients.

Accountants and bookkeepers are the backbone of every successful business. For over a decade, we've empowered them with innovative technology that drives performance and prepares them for the challenges of today and tomorrow.

We take pride in our strong work ethic and core values. Quality and balanced development are central to everything we do, guided by simplicity and pragmatism.

Architecture and stack

Our core systems are built with Ruby on Rails, ensuring reliability and scalability. Python powers our machine-learning initiatives. The stack includes a large-scale web application, several smaller services, and mobile apps for both Android and iOS.

What We're Looking For

A Commerce Solutions Engineer who'll be responsible for delivering advanced technical implementations for Dext Commerce users where needs go beyond what the product natively supports.

In addition to building custom solutions, they lead the on-boarding of new users, especially where technical configuration or integration is required, and support ongoing complex technical requests throughout the customer lifecycle.

What You'll Do

Core Responsibilities

• Configure and manage custom account mappings and advanced Commerce settings tailored to client needs
• Act as a product owner for specific workflows or features within Dext Commerce, driving enhancements and prioritizing customer impact
• Proactively identify, triage, and escalate bugs; coordinate across Product and Engineering for resolution and customer communication
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and retention through technical support and advocacy
• Serve as a strategic liaison between clients, Sales, and Product teams to align product delivery with real-world business requirements

2025 Objectives & Targets

• Launch self-service mappings to reduce on-boarding time and improve customer autonomy
• Improve customer education and documentation, empowering users to fully utilize Dext Commerce features
• Deliver internal enablement initiatives to up-skill teams on Commerce-specific workflows, updated UI, and revised processes
• Contribute to scalable product architecture by supporting the rollout of high-impact features that reduce manual effort and increase efficiency

How Performance Will Be Measured

Client & Partner Satisfaction

• Feedback from partners and clients gathered through CSAT scores, post-implementation surveys, or other qualitative channels to assess impact and satisfaction.

Public Advocacy & Reputation

• Engagement from power users encouraged to leave positive, high-quality reviews on public platforms (e.g., G2, Trustpilot), reflecting product confidence and user trust.

Impactful Feature Adoption & Implementation Success

• Measurable contribution to the successful release and adoption of Commerce features, particularly those tied to on-boarding, configuration, or customer workflows, driven through collaborative research and cross-functional execution.

Skills

What we're looking for

• Strong written and verbal communication skills, especially in client-facing or cross-functional contexts
• Solid logical reasoning and problem-solving abilities
• Exceptional attention to detail, particularly in managing complex configurations or data flows
• Familiarity with Java and JavaScript is a plus (used in scripting, debugging, or API integration)

Knowledge

• Prior experience in accounting, bookkeeping, or financial systems is highly desirable
• Foundational understanding of software development principles, including data structures and system design concepts
• Knowledge of SaaS platforms and integrations (e.g., e-commerce channels, accounting tools) is a bonus

Behaviors & Attributes

• Proactively manages client expectations to foster trust and reduce friction during implementation or support
• Confidently educates and supports users through onboarding, configuration, and ongoing product usage
• Adaptable, collaborative, and able to work effectively across multiple teams (e.g., Product, Engineering, Sales)
• Customer-centric mindset with a focus on delivering long-term value and satisfaction

Benefits

Here's what you can enjoy as part of our team:

• 26 days of paid time off - including a special day off for your birthday
• Fully remote work - work from wherever suits you best
• Flexible hours - shape your schedule around your life
• Volunteer days - take time to give back to causes you care about
• Personal learning budget - invest in your professional growth
• Generous parental leave - supporting you through life's big moments
• Additional health insurance - for added peace of mind
• Life insurance coverage - for you and your loved ones
• Well-being perks - helping you stay happy and health

We're committed to creating a high-quality, low-stress work environment where learning and growth are part of everyday life. If that sounds like your kind of place, we'd be excited to welcome you to the team!

Interested? Apply now using the button below.

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted.