Advanced Digital Experience Designer - Salesforce

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Advanced Digital Experience Designer – Clinical Solutions leads multiple design work streams to solve complex business challenges while being an advocate for users, with extensive knowledge with user-centered design processes.

Foundational characteristics of the Advanced Digital Experience Designer include empathy, creative problem-solving, comfort with uncertainty, collaboration, iteration, communication skills, excellent technical design skills, and curiosity.

The role will support one or more solutions within Aetna’s Clinical Care Management space. The first is a multi-year initiative to consolidate existing Care Management systems onto a single best-in-class web platform (Salesforce Health Cloud). Additional solutions may include a resource directory & referral system and/or other clinical-focused opportunities that develop.

The candidate will build internal UX knowledge across clinical experiences, work hand-in-hand with other disciplines and stakeholders to deliver digital solutions (some on the Salesforce Health Cloud platform and some on other platforms, including other “low-code /no-code” platforms), and enhance user flows based on comprehensive research.

The Advanced Digital Experience Designer will report to the Lead Design Director for Aetna Tech x Design.

Qualifications

Required Qualifications

• Minimum 7 years of web based experience in UX or blended UX/UI design
• Proven experience in driving and delivering design solutions, from initial concepts all the way to successful market launches
• Experience applying UX methodologies to achieve successful results on Salesforce Health Cloud and other low-code/no-code platforms
• Strong portfolio of work (including examples of Salesforce design), preferably across responsive web and native app platforms
• Minimum 3 years of experience leading iterative discovery and solution processes to define, design and deliver solutions
• Ability to develop subject-matter expertise within a specific business area
• Expert-level Figma skills; experience collaborating in Miro
• Native application design experience (iOS and Android)

Preferred Qualifications

• Proven experience leading design strategy, design workshops and creating long-term visions
• Proven experience in leveraging qualitative and quantitative customer research and communicating insights to gain stakeholder support for designs by clearly communicating design vision and rationale
• Ability to align team members around the ideal digital experience and gain support and commitment
• Ability to easily adapt to change and respectfully challenge current state design
• Ability to see ahead of current work and translate future possibilities into breakthrough design strategies
• Experience working in the healthcare industry (and more-specifically, within a clinical setting)
• Experience working within an Agile or Scaled Agile Framework (SAFe) Methodology as a development process
• Experience and interest in managing design teams, including mentoring/coaching, hiring, performance management, and team culture development
• Salesforce UX Designer and/or Salesforce Strategy Designer certification
• Experience designing with the Salesforce Lightning Design System and/or Salesforce Omnistudio

Education / Equivalent Experience

• Bachelor's degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors or equivalent/relevant work experience.

Pay Range

The Typical Pay Range For This Role Is

$130,295.00 - $260,590.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/08/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.