Sr. Product Manager - R01553596

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

Primary Skills

• A strong Techo Program Manager position with strong stake holder management, Delivery management and good communication skills.

Job requirements

• Job Summary:

We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using Amazon Connect, AWS Lambda, API Gateway, and event-driven architectures. You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities

• Lead end-to-end delivery of Amazon Connect implementations across multiple business units
• Collaborate with cross-functional teams including engineering, operations, and customer support
• Translate business requirements into scalable technical solutions using AWS services (e.g., Lambda, Lex, Polly, S3, Kinesis)
• Manage project timelines, risks, and stakeholder communications
• Ensure compliance with security, privacy, and operational standards
• Drive continuous improvement and automation in contact center workflows

Required Qualifications

• 10++ years of experience in technical program management or solution architecture
• Hands-on experience with Amazon Connect and related AWS services
• Strong understanding of cloud infrastructure, contact center technologies, and telephony systems
• Proven track record of delivering complex technical projects on time and within budget
• Excellent communication and stakeholder management skills
• Bachelor's degree in Computer Science, Engineering, or related field

Preferred Qualifications

• AWS certifications (e.g., Solutions Architect, DevOps Engineer)
• Experience with CRM integrations (e.g., Salesforce, Zendesk)
• Familiarity with Agile/Scrum methodologies
• Prior experience in customer service or contact center operations

Know more about Brillio : https://www.brillio.com/join-us/

PPE: https://www.brillio.com/platform-and-product-engineering/

Equal Employment Opportunity Declaration

Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

Know what it’s like to work and grow at Brillio: Click here